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Returns & Refund Policy
We want you to feel great about your purchase — and if something's not right, we'll help fix it.
Return Period
You can return eligible items within 30 days of receiving your order.
How to Start a Return
To request a return, email us at info@emmamae-boston.com with:
- Your order number
- The item(s) you'd like to return
- The reason for your return
Our support team will provide return instructions and must pre-approve the return before you ship anything back.
Conditions for Return
To ensure your return is accepted:
- Items must be unused, unworn, and in original packaging
- Returns must be approved by our team in advance
- A tracking code is required — we cannot process refunds for untracked returns
- Hygiene products such as underwear, lingerie, and swimwear are not eligible for return
Returns sent without prior approval, or that do not meet these conditions, may be declined.
Non-Returnable Items
Items clearly marked Final Sale (such as clearance items) are non-refundable and non-returnable. Please review your selections carefully before purchasing. This does not affect your statutory rights in respect of faulty or misdescribed items. Where a return isn't possible, we'll always do our best to support you — and in many cases we can still offer an exchange.
Refunds
Once we receive and inspect your return, you'll be notified by email. If approved, we'll refund the product value to your original payment method within 7 days. If your refund hasn't appeared after this period, please first check with your bank or payment provider. Still no result? Reach out and we're happy to help.
Return Shipping Costs
Customers are responsible for return shipping costs. For safety and tracking, we recommend using a tracked shipping service. Please make sure to include your order number inside the package.
Order Changes or Cancellation
We begin processing your order as soon as it's placed. If you'd like to cancel or change something, please contact us within 12 hours. We'll do our best to help, but we can't guarantee changes once an order has entered the shipping phase.
Restocking Fees
We do not charge any restocking fees.
Delays or Missing Orders
If your order hasn't arrived within the expected delivery window, please contact us at info@emmamae-boston.com with your order number and we'll investigate and help resolve the issue.
Customer Support
- 📞 Phone: +31 613017968
- 📩 Email: info@emmamae-boston.com
- 🏢 Address: 1007 N Orange St, 4th Floor, Ste 1382, Wilmington, Delaware 19801, United States
For any questions, don't hesitate to email us at info@emmamae-boston.com — we're here to help 🤍