Shipping policy
Shipping Policy
A. Shipping Costs
We offer free shipping on all orders.
B. Delivery Time, Processing & Order Cut-Off
- Processing time: 1–2 business days (Monday to Friday)
- Shipping time: 5–12 business days (Monday to Friday), for both domestic and international orders
- Total delivery time: 6–14 business days
Our daily order cut-off time is 12:00 PM Eastern Standard Time (GMT-05:00, New York). Orders placed after this time will begin processing on the next business day.
C. Countries We Ship To
In addition to the United States, we currently ship to the following markets:
Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, Czechia, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Mexico, Peru, Poland, Portugal, Romania, Slovakia, South Africa, Spain, Switzerland, Türkiye, and the United Kingdom.
D. Address Changes
The delivery address cannot be changed once an order has shipped. If you need to update your delivery address, please contact us within 12 hours of placing your order at info@emmamae-boston.com.
E. Cancellations
Orders can be changed or cancelled at any time up until the moment they ship. If an order has already shipped, please refer to our Shipping & Returns Policy. In the case of a return, customers are responsible for all return shipping costs.
F. Damaged Packages in Transit
If you notice that a package is damaged during transit, please refuse delivery if possible and contact our customer service team immediately. If the package was delivered while you were not present, please contact us so we can help you with the next steps.
Customer Support
- 📞 Phone: +31 613017968
- 📩 Email: info@emmamae-boston.com
- 🏢 Address: 1007 N Orange St, 4th Floor, Ste 1382, Wilmington, Delaware 19801, United States